Repairs
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Our Workshop
A place where many years of experience, knowledge and passion for cargo bikes and bikes of all kinds eagerly awaits yours. Our three mechanics will provide you with a free quote prior to any work and keep your bike running smoothly for the years to come.
Covid safe
Bringing your bike over for repair to us is safe. Our online form will allow you to book a specific day and we will do the work on that day. You will not need to enter the shop at any point.
Experienced mechanics
Apart from cargo bikes we service all other types of bikes such as electric, dutch, hybrids, folders, road and so on. We diagnose, repair and stock parts for E-bike motors from Shimano, Azor, Bafang, Yamaha, Brose, Pendix, Bosh, Promovec and more. Hydraulic, drum or roller brakes, internal hub gears, wheels are the kind of things we fix on daily basis. Our shop is located near the city centre, walking distance from Euston, West End, Camden, Regents park, Marylebone or Primrose Hill.
Bike pickup
For emergency repairs, we are able to arrange a pickup of your bike anywhere in London with as little as 10-20 minutes’ notice. This is a paid service but may be well worth the money in some circumstances. The repair itself may not be done on the day but we will do our very best to fix your bike as soon as we can.
PUNCTURE REPAIR (includes new tube)
Front £9 + tube
Rear £12 + tube
BASIC SERVICE £50 + parts replaced
Firstly this service gives you a full report on the condition of your bike. Next we will set up your bike as much as possible without replacing any major parts.
What’s included?
- Brakes (cleaned, adjusted)
- Gears (cleaned, adjusted, der hanger checked/aligned)
- Transmission parts (chain, cassette, chainrings checked – included in report)
- Wheels (quick alignment, spoke tension checked – included in report)
- Tyres (inflated, checked for wear and tear – included in report)
- Safety check (includes check of frame, headset, hub and bottom bracket bearings, accessory fittings, crank-set, pedals, handlebar, etc – included in report)
- Quality check (test ride)
GENERAL SERVICE £95 + parts replaced
Firstly
A quote is provided before servicing. This is a recommended annual service for any bike used on regular basis.
What’s included?
- Bearings (BB, hubs, headset checked, adjusted)
- Brakes (serviced, pads and cables replaced if necessary)
- Gears (cleaned, adjusted, der hanger checked/aligned)
- Transmission parts (chain, cassette, chainrings checked and replaced if necessary)
- Wheels (alignment, spoke tension, rim braking surface checked)
- Stem and seatpost (removed, cleaned and greased to prevent from rust and seizing in the future
- Tyres (inflated, checked for wear and tear)
- Safety check (includes check of frame, headset, hub and bottom bracket bearings, accessory fittings, crank-set, pedals, handlebar, etc)
- Quality check (test ride)
Our standards
- Bearings (BB, hubs, headset – all bearing units should spin freely and have no play, sealed bearing replacement for additional charge)
- Cables (should operate smoothly and must not be frayed)
- Gears (clean and safely engaging in all gears)
- Brakes (provide sufficient stopping power)
- Wheels (aligned and have suffifient tension, rim or hub replacement for additional charge)
- Accessories (are fitted correctly, all fittings are tight, lubricated or threadlocked)
- Tyres are inflated
- Your bike is clean (does not include the inside of cargo box, extremely dirty bikes can be cleaned for additional charge)
- Your bike is safe to ride and fully functional
Additional fee for extra cleaning £10
Additional fee for all cabling replacement £10
Additional fee for bottom bracket replacement/service £15
BRAKE SERVICE (cable operated)
All Cables + Brake Pads One Brake £10
Both Brakes £20
BRAKE ADJUSTMENT
One Brake £5.
Both Brakes £10
Applies to cable operated caliper brakes, v-brakes, cantilever brakes, and disk brakes
Adjustment will be done by adjusting barrels, aligning brake pads, etc.
HYDRAULIC BRAKE SERVICE/ BLEEDING £20 (PER BRAKE)
Includes, slignment of callipers and levers, brake
GEAR SERVICE FRONT £10/REAR £15
All cables replaced
Derailleur hanger aligned
Front derailleur re positioned if necessary
Components lubricated
HEADSET SERVICE/ REPLACEMENT £20
BOTTOM BRACKET SERVICE/ REPLACEMENT £20
FORK REPLACEMENT £20
Prices
These prices should give you an idea of what costs to expect, however each job requires individual approach and the time it takes wary. We will always provide you with a quote prior to the service.
How long it takes
We aim to do all small repairs (punctures, adjustments) while you wait and most other services within 24 hours. In busy periods this may stretch to few days. Ordering parts within UK usually takes 1-3 days. Orders from other countries will take significantly longer, we suggest to order in advance and schedule service for when the part is due to arrive.
Do you repair outside your workshop? At my home? Call outs?
Unfortunately we do not offer call out repair mechanics. We can arrange an Addison Lee courier to collect your bike and bring it to our shop, this usually costs around £60 each way if you are based in London.
Repairs within M25 can also be carried out by our mobile mechanics partner Cycledelik. To book your service with Cycledelik online visit https://booknow.appointment-plus.com/3j69cmp8/ or alternatively book by text using a mobile phone please text CYCLE to 66777.
I need a spare part for my bike, do you stock spares?
We stock almost every single part for all our brands, from tiny bolts / rivets to replacement frames. Please browse our spares section, if you don’t see what you are looking for please contact us.
How long does it take to have my bike serviced at your workshop?
Punctures … 10-20 minutes
Basic service … 60 – 90 minutes
General service … 2 hours
We aim to do all small repairs (punctures, adjustments) while you wait and most other services within 24 hours. In busy periods this may stretch to few days. Ordering parts within UK usually takes 1-3 days. Orders from other countries will take longer, we suggest to order in advance and schedule service for when the part is due to arrive.
How much do you charge for repairs?
Our full pricelist is available here.
Our prices should give you an idea what costs to expect, however each job does require individual approach and the time it takes vary. We will always provide you with a quote prior to the service to make sure it also suits your budget.
What parts of my bike need regular attention like lubricating or cleaning?
1. Keep your tyres inflated
2. Keep your chain lubricated
3. Get it serviced on regular basis
How can I clean the rain cover?
Fabric stain remover and a cloth works best for us. Washing machine will do the job but will also compromise the waterproofness. Outdoor clothing sprays can be used to fix this problem.
My hood arches are bent do I have to replace them?
Arches can be bent back to their original shape many times before breaking.
My pump does not fit the valves, is there a special one for these bikes?
There are 3 valve types found on bicycles Presta, Schrader (car) and Woods. Woods and Presta are common, Woods valves are frequently used in Netherlands and Denmark. Most pumps are adjustable and will work with all 3 types. We recommend to use larger pumps for bigger volume tyres. We stock a suitable range of pumps which can be found in shop / accessories / other
Do I get a free service of my new bike?
Yes. It is important to have your bike serviced 4-10 weeks after your purchase, to ensure that it has bedded in well.
What is the size of my tyres?
Size of your tyre can always be found on the side wall of your tyre. Some of our bikes are listed below.
Christiania tricycle – 24
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